We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.
Our Reactive Maintenance Service Covers:
Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.
M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.
Our planned maintenance programmes include:
"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"
Tasks generally incorporate but are not be limited to:
We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.
Our compliance and testing services include:
Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.
Our project works incorporate the following:
Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.
Our services include the following:
Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.
Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.
What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.
Our services include:
Compliance, remedial works and maintenance for fire safety and security systems, in addition to a 24/7 reactive service.
Find Out More
Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.
These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection.
We provide cover for the following systems:
Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.
All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.
We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.
ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:
1. Identify and assess sources of risk
2. Prepare a written scheme for controlling the risk
3. Implement, manage and monitor precautions
4. Keep records of precautions
5. Appoint a person to be managerially responsible
We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.
Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.
We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:
We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.
All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.
We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.
We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.
The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:
1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.
2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.
3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.
Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.
Electric mobility is the future and one we will all have to embrace as we work for a more sustainable future. Diamond have partnered with market leading manufacturers and are able to supply and fit or just fit all your charging requirements whether at your place of work or at your home. Diamond EV Solutions is a specialist division dedicated to Electric Vehicle Charging supply and installation on a national basis. We are focused on offering the best electric vehicle (EV) charging experience for everyone involved in the shift to electric mobility. Passenger cars, delivery vehicles, vans, buses and more — we can supply your charging requirements whatever they maybe. We’ve built a dedicated team from the supply of the equipment to the installation including any potential groundworks or electrical upgrades – it is a fully integrated solution delivered by experts in the field.
Jet Through is a specialist national drainage and exterior cleaning business challenging the status quo in the UK water services industry.
Jet Through provides affordable, efficient and bespoke drainage engineering solutions to its customers – our ethos is to attend to issues once and once only and to ensure a proactive approach to drainage.
We operate 24 hours a day and 365 days per year, we are your one stop shop for all of your drainage needs.
We offer drain cleaning, drain unblocking, CCTV Surveys, drain mapping, drain repairs and remedial works & drain jetting for both home and commercial customers across the UK.
We also provide specialist cleans such as sewerage, gutters, walls and floors.
Jet Through Drainage & Cleaning
Jet Through is a specialist national drainage and exterior cleaning business challenging the status quo in the UK water services industry. Jet Through provides affordable, efficient and bespoke drainage engineering solutions to its customers – our ethos is to attend to issues once and once only and to ensure a proactive approach to drainage.
Find Out MoreTap each Service to learn more
FM Helpdesk
Emergency Reactive Maintenance
We offer you a single point of contact for all of your property needs, supported by professionally trained nationwide multi-skilled teams you can rely on for outstanding service when you need them most.
Our Reactive Maintenance Service Covers:
Fabric: carpentry, plumbing, roofing, plastering, decorating, flooring, glazing and security, roller shutter repairs, drainage including jetting and CCTV surveys, car park repairs and general building works.
M&E: lighting, heating and ventilation, air-conditioning, hot and cold water, plant room maintenance, data cabling, sanitary services, utilities maintenance.
EV Solutions
Diamond EV Solutions is a specialist division dedicated to Electric Vehicle Charging supply and installation on a national basis. We are focused on offering the best electric vehicle (EV) charging experience for everyone involved in the shift to electric mobility.
Passenger cars, delivery vehicles, vans, buses and more — we can supply your charging requirements whatever they maybe. We’ve built a dedicated team from the supply of the equipment to the installation including any potential groundworks or electrical upgrades – it is a fully integrated solution delivered by experts in the field.
Drainage Solutions
Jet Through provides affordable, efficient and bespoke drainage engineering solutions to its customers – our ethos is to attend to issues once and once only and to ensure a proactive approach to drainage.
We operate 24 hours a day and 365 days per year, we are your one stop shop for all of your drainage needs.
We offer drain cleaning, drain unblocking, CCTV Surveys, drain mapping, drain repairs and remedial works & drain jetting for both home and commercial customers across the UK.
We also provide specialist cleans such as sewerage, gutters, walls and floors.
Jet Through is a specialist national drainage and exterior cleaning business challenging the status quo in the UK water services industry. Jet Through provides affordable, efficient and bespoke drainage engineering solutions to its customers – our ethos is to attend to issues once and once only and to ensure a proactive approach to drainage.
Find Out MorePlanned Preventative Maintenance
Our planned maintenance programmes include:
Bespoke Handyman Regimes
"Savings in excess of 70% can be achieved through the batching of non-urgent tasks"
Tasks generally incorporate but are not be limited to:
Compliance Testing and Inspection
We make this process straightforward and simple for you to achieve the required standards. Our expert teams offer a comprehensive testing service, providing you with full compliance documentation, peace of mind and the relevant remedial works should any be required.
Our compliance and testing services include:
Minor & Project Works
Our experience enables us to deliver cost effective, and sustainable projects delivered through our directly employed engineers and supported with an excellent national specialist supply chain.
Our project works incorporate the following:
Disaster Recovery
Water and fire damage clean up is a process that can have consequences to the structure and integrity of your property. If the process is managed by our team of experts you can be rest assured of a fast, efficient and cost effective solution.
Our services include the following:
Grounds Maintenance
Our experience and expertise enables us to develop planned maintenance routines tailored to individual needs. We are committed to looking after your external environment, acting as your eyes and ears, identifying areas that put your customers or staff at risk, and providing simple solutions.
Cleaning
Our structure ensures we continue to meet the exacting standards we've set for ourselves. All managers and supervisors report directly to a board director, who continues to remain personally involved in the day-to-day running of every contract.
What really sets us apart is our innovative audit software. Developed in-house, our IT platform makes it easy to keep track of every aspect of our service, making us completely accountable at all times. It collates a library of reports, manuals and important health and safety information which is at your disposal and allows you to provide instant feedback to which we will respond immediately.
Our services include:
Fire Safety
Compliance, remedial works and maintenance for fire safety and security systems, in addition to a 24/7 reactive service.
Find Out MoreSecurity
Diamond Facilities Support can provide the service, maintenance and repair of bespoke systems ranging from a simple standalone solution, providing just one type of protection, through to intelligent, complex, integrated systems providing multiple fire and security protection.
These systems, known as fully Integrated Security Systems, provide a greatly increased level of protection by intelligently linking access control / door entry / intruder alarm systems to other security systems such as CCTV, monitoring and specialist detection.
We provide cover for the following systems:
Water Management
Diamond Facilities Support are a specialist water hygiene services provider, offering Legionella testing and prevention services to ACoP L8 and HSG274 standards. We are dedicated to serving businesses and all necessary requirements relating to their water systems. We have developed a range of services relating to water hygiene and management that will ensure that your business remains safe and compliant at all times, leaving you to focus on your core business.
All of our water treatment and hygiene services are in line with current legislation and accredited by BSI's ISO 9001 and the Legionella Control Association.
We have experience across all sectors, from private and public organisations to national blue chip companies. Our aim is to provide clients with peace of mind through reliable, experienced and efficient services, delivered by a friendly and knowledgeable team. From pipe work repairs to Legionella risk assessments, we ensure a superior and cost effective service delivery.
ACoP L8 stipulates that the person responsible for your water systems must follow these five basic principles:
1. Identify and assess sources of risk
2. Prepare a written scheme for controlling the risk
3. Implement, manage and monitor precautions
4. Keep records of precautions
5. Appoint a person to be managerially responsible
We will not only help you to implement the systems necessary, but will actively manage your water systems and provide the necessary remedial works to ensure you remain compliant at all times.
Waste Management
Diamond Facilities Support and its partners have created a leading waste management solution in the UK. Through a team of experts we offer an unmatched pedigree of expertise, understanding and cost effective service delivery. We have built a reputation for excellence, saving our customers money on waste bills by negotiating cheaper tariffs, increasing recycling rates and reducing administration costs. We offer a consistent, reliable and hassle-free experience and can call on the services of our network of regional and local suppliers, to provide you with an independent and truly bespoke recycling and waste management solution. More than 80% of the materials we collect avoid landfill through our range of sustainable recycling and waste management services, and wherever possible we aim to provide a zero to landfill solution. With our partners we have almost a century of experience in waste management. We offer a complete 'one stop shop' solution for all your recycling and waste needs, with the added benefit of reduced administration costs, as all your services are invoiced on one consolidated monthly invoice.
Pest Control
We specialise in reactive as well as proactive and preventative pest control. With our efficient response and industry leading treatments we will keep your business pest free. We provide a quality pest management service that offers value for money, carried out with integrity and the utmost professionalism. All our service staff are fully trained and qualified in all aspects of pest management, and are regularly updated on new technology and working practice. We provide the following services:
Energy Management
We help clients get value from their energy contracts, reduce energy consumption and lower their carbon footprint. Our clients range from high street shops to multi-nationals with thousands of sites. Through our partners and expert advisors we manage tens of thousands of energy meters. With access to prices from every gas/electricity supplier in the UK we can find the most economic solution for your business and help to drive down energy consumption by working in partnership.
All that we require in the first instance is some basic information and a recent energy copy invoice. Our experience has told us that 1 in 3 sites will reveal a savings opportunity of between 10-45% of annual expenditure. Further on, site surveys can reveal additional savings and opportunities. Audits will look to reveal billing anomalies, fixed charge investigation, allowances available, validation of surface water drainage charges, assessment of consumption, possible leaks/shared supplies, meter sizing, trade effluent consents, water efficiency measures. We link procurement of energy to energy efficiency to drive the maximum reduction available at a pace and cost that works for you.
FM Consultancy
Triplicity Intergrated Facilities Services
We have developed a unique integrated facilities services model called, "Triplicity", which works in conjunction with our bespoke web portal management system and covers all of the services that we provide across all of our operating divisions. This is achieved through an integrated management approach with a central point of contact.
We will work with you to tailor a solution to your exact requirements – there is no one size fits all and the key to success is a deep understanding of your business and current processes with respect to facilities management and maintenance.
The "Tri-plicity Integrated Facilities Services Model" focuses on 3 key areas being:
1. Helpdesk and Operational Software - including quotation management, budget management, reactive maintenance, planned maintenance & handyman Schedules, nominated supplier management and real-time performance and SLA reporting.
2. Reactive, M&E Compliance, Planned & Handyman Regimes tailored to your exact requirements.
3. FM consultancy and continuous price benchmarking to ensure value for money in terms of your nominated supply chain, any works directly contracted to Diamond Facilities Support and efficiency in operations.
Our operating management system is bespoke and can be uniquely and cost effectively tailored to your organisations operational systems and processes and the services that you require. The system provides real-time access for clients, engineers and nominated suppliers to ensure the most up-to-date information is available hour by hour. This new model combined with our bespoke web portal management system is being rolled out with great success to our current clients and has made a big difference in terms of cost savings and value for money.
If you have any questions about any of our facilities management services or would like to request a quote, please get in touch with our friendly team and we’ll get back to you right away.
Get in touch!
25.04.24
A distributor of cleaning and workplace essentials has relocated to a 3,000 sq ft warehouse in Warwickshire to accommodate increasing demand across the country.
Purcho has moved into Unit 15 at Arden Business Centre in Alcester on a five-year lease where it will occupy the ground floor – with the ability to double in size to 6,000 sq ft on the upper floor.
This move comes just three years after launching as a digital marketplace specialising in workplace essentials, ranging from cleaning and janitorial products, pantry essentials, office stationery supplies, toilet supplies, health and safety (PPE) and computer cleaning supplies.
The warehouse will be used to help fulfil next-day delivery orders on 1,300 products to more than 700 customers the business already has, which includes cleaning businesses and other organisations across a range of sectors.
Purcho is part of the Diamond Facilities Support Group, which is one of the UK’s fastest growing facilities management businesses in the UK with an annual turnover of £15 million.
Purcho was initially founded as Health and Hygiene Products in 2021, but has recently undergone a re-brand to signify the business’s long-term growth plans.
Vivek Sylva is in charge of the day-to-day operations at Purcho.
He said: “We are in total control of our pricing as we are not tied to any buying groups, which has enabled us to provide great value while helping our customers’ margins – which undoubtedly drives our growth.
“Over 60 per cent of our 20,000 orders to date have originated from mobile devices, a trend that is expected to escalate, and this surge in online demand has prompted both the relocation of our warehouse and the decision to rebrand.
“The centrally located spacious warehouse also enables us to fulfil a greater number of nationwide orders within a 24-hour timeframe.
“Being affiliated with a company as large as Diamond Facilities Group provides additional benefits, allowing us to cross-sell to the Group's established client base, alongside our own. This, coupled with the new warehouse, will play a pivotal role in our ongoing growth, which is evident in our increasing turnover year after year.”
For more information about Purcho, visit www.purcho.com
27.03.24
Diamond Facilities Support is gearing up to unlock further growth in the South West with new appointments following a bumper year in the region.
Diamond, which has an annual turnover of £15m, has recruited five field-based engineers in the South West in the past year – and is planning to recruit a further five more this year – to meet rising demand from hospitality, retail, medical and logistic businesses with multiple sites across the area – ranging from Land’s End to Bristol.
Last year marked the third consecutive year of growth in the South West as the number of jobs the firm was called out to increased by around 15 per cent year-on-year – which is being driven by Diamond’s multi-skilled engineers in the region providing an alternative to the sub-contract model many of Diamond’s competitors use, according to the firm’s chief executive Adam Atkins.
He said: “Businesses in the South West using national facilities management companies have traditionally had to rely on engineers from different third-party companies for emergency responses and scheduled maintenance, which only breeds unreliability and inconsistency, and our ability to tear up this rule book by offering a complete in-house offering is helping to drive our growth in the region.
“Historically FM firms that cover the South West have struggled to recruit enough suitable, multi-skilled candidates, which has contributed to this long running problem, however, our company’s nationwide growth has been built on recruiting, training and developing our own engineers – which is what we are now doing in this region.
“We had a great year last year by recruiting an additional five of our own engineers who are now actively operating as part of an eight-person team throughout the South West, from Land’s End right through to Bristol – and we are now on the search for even more this year.
“The majority of our client demand in the South West stems from emergency call-outs, compliance and project works across plumbing, gas, roofing, air conditioning and building fabric – and to be able to provide this variety of skillsets all under one roof is really helping to set us apart.
“We have built up strong working relationships with some big names in the area, including Youngs Breweries, Alliance Medical and HFT to name a few, all of which are crucial in helping us to drive further growth via referrals.”
15.03.24
One of the UK’s leading facilities management firms has launched a new department and expanded its team to meet rising client demand and aid its ambitious growth plans.
Diamond Facilities Support, which is headquartered at Birmingham Business Park, has launched a Major Works Team to complement its existing Minor Works Team.
The Major Works Team, which will be led by Barry Leonard, will focus on landing and managing cross-sector Facilities Management projects worth up to £500,000.
The Minor Works team, overseen by Rebecca Harris, manages projects up to the value of £50,000.
There will be a 15-strong workforce working across both teams, where the projects will range from roofing and groundworks, through to plumbing, electrical, drainage, plastering and decorating.
It comes as Diamond Facilities Support has welcomed its next intake of ten engineers which will help the business to meet rising demand across all elements of its service provision including for project work, which is already generating more than £350,000 worth of monthly fee income for the business.
This takes Diamond Facilities Support Group’s total workforce to 190 as the business looks to beat last year’s £15m annual turnover.
Adam Atkins, chief executive at Diamond Facilities Support, said: “The consistent results from our direct labour model approach has helped us to build trust and forge longstanding relationships with some of the biggest brands in the UK – to the point where our briefs with existing clients are expanding, alongside securing referrals.
“Demand has now reached a level where we now need dedicated teams to support minor and major commercial projects alongside the regular scheduled FM work that we offer to clients.
“Whether it is upgrading utilities across an organisation’s group of sites, or re-plastering a hole in a ceiling, we now have teams dedicated to carrying out these types of works to ensure we maintain an efficient service that will enable us to continue to grow.
“As a business we are also passionate about bringing through the next generation of FM talent to work alongside experienced engineers in an environment where there is career progression for everyone, and our latest intake of engineers typifies this.”